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Citrus-Lime Bike Store Privacy Policy & Cookies

Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or placing an order with us, you agree to the terms of this privacy policy.

What information do we collect?

We collect information you provide directly to us, such as your name, email address, delivery address, and payment details when you place an order or create an account. We may also collect information automatically when you browse our website, including your IP address, browser type, and pages visited, through the use of cookies and similar technologies.

How do we use your information?

We use the information we collect to process and fulfil your orders, send order confirmations and delivery updates, and provide customer support. With your consent, we may also use your contact details to send you marketing communications about our products, promotions, and events. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you.

Do we share your information?

We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, such as payment processors and delivery couriers. These providers are only permitted to use your data for the specific purposes for which it was shared and are required to keep it secure.

How long do we keep your data?

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like us to delete your data, please contact our customer service team and we will action your request in accordance with applicable data protection legislation.

Your rights

You have the right to access, correct, or request deletion of your personal data at any time. You also have the right to object to or restrict certain types of processing, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us directly and we will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is being used. You can manage your cookie preferences through your browser settings at any time, though please note that disabling certain cookies may affect the functionality of our website.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and where appropriate we will notify you by email. We encourage you to review this policy periodically.

If you have any questions about how we handle your personal data, please don't hesitate to get in touch with our customer service team.

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Citrus-Lime Bike Store :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Citrus-Lime Bike Store uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Citrus-Lime Bike Store website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Citrus-Lime Bike Store do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01229588628 or via our contact us page link at the top of the page.